Property management · PropCare
Every repair request,
answered in seconds.
Tenants report a problem any time, from a link or a QR code in the unit. PropCare checks for danger first, walks them through safe first steps, and hands the manager, the plumber, and the owner exactly what each of them needs.
Opens a private sample workspace. Nothing is emailed or texted; it resets after 24 hours.
01 / Try it
One request, four points of view
The demo gives you a sample building with requests at every stage. Switch between the four people involved in one click.
Tenant
Report a leak from the unit's link. Tap answers, see where the water shut-off is, and get safe steps before anything else.
Manager
A complete ticket: where, since when, photos, what was tried, and the trade it needs. Send it to the vendor or the owner in one click.
Owner
Only their own homes. Approve or decline a quote over their limit, by email, WhatsApp, or WeChat.
Vendor
A work order with access times and pets, and a place to send the quote. No rent, no owner details.
02 / How a request flows
Safety first, a person at the end
01 · Danger check
Gas, carbon monoxide, sparks, or water near power stop the chat and go straight to the on-call manager.
02 · Pinpoint it
Which room, which fixture, how much water, since when. It never asks twice for what the tenant already said.
03 · Photos and video
A short shot list: the wide view, the source up close, the model label.
04 · Prevent, then troubleshoot
Shut-off, towels, valuables moved first. Then only steps a tenant can safely do: never gas, panels, or ladders.
05 · Hand-off
The tenant confirms the summary and access times; the manager, vendor, and owner each get their own version.
For owners: fewer call-outs, better tickets, a record of everything
Small things fixed on the spot
A tripped GFCI or a handle not fully closed gets solved in the chat, so no one is sent out for it.
The right trade, first time
Every ticket arrives with photos, what was tried, and the trade it likely needs.
Costs you approve
Quotes over your limit wait for your OK, except true emergencies.
A paper trail for the RTB
When it was reported, what was done, and when, kept with the tenancy.
What it will never do
- Ask a tenant to touch a gas appliance, pilot light, or valve
- Ask a tenant to open an electrical panel or climb a ladder
- Keep chatting when someone might be in danger
- Approve a repair, enter a home, or spend your money
Tenants' information
Used only to handle the repair, under BC's Personal Information Protection Act. Each person sees only what their role needs: vendors never see rent or owner details, owners never see the team's internal notes.
Comes with Birchwood property management